Privacy policy

Last updated 17-Apr-2025
Effective date 16-Dec-2024

This Privacy Policy describes the policies of Perfect Companion Group LTD, 169, Mu 16, Bang Sao Thong Sub-district Bang Sao Thong District, THAILAND 10540, Thailand, email: info@refinepetfoods.com, telephone: +66.27667494 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.refinepetfoods.com ). (the ‘Service’). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to this, please do not access or use the Service.

We may change this Privacy Policy at any time without notice and will post the revised Privacy Policy on the Service. The amended Privacy Policy will take effect 180 days after the amended Privacy Policy is posted on the Service, and your continued access or use of the Service after that date will constitute your acceptance of the amended Privacy Policy. You should therefore periodically review this page.

How we use your information:

We will use the information we collect about you for the following purposes:

  • Collecting customer feedback
  • Support

If we wish to use your information for any other purpose, we will ask for your consent and will use your information only after we have received your consent and, therefore, only for the purpose or purposes for which we have granted consent, unless we are required to do otherwise by law.

Email marketing services

For sending newsletters and communications, we use the Mailchimp platform, a service provided by Intuit Inc., based in the United States. Personal data (such as name and email address) collected via the forms on our website may be transferred to and processed on servers located outside the European Union. Data is transferred in compliance with Regulation (EU) 2016/679 (GDPR), including through the adoption of standard contractual clauses approved by the European Commission.
For more information on data processing by the Mailchimp platform, please see the legal section at mailchimp.com/legal/.

User rights:

Depending on the applicable law, you may have the right to access your personal data, to rectify or erase them or to receive a copy of them, to restrict or object to the active processing of your data, to ask us to share (transfer) your personal data to another entity, to withdraw the consent you have given for the processing of your data, to lodge a complaint with a legal authority, and to exercise the other rights provided by the applicable laws. To exercise these rights, you may write to us at info@refinepetfoods.com. We will respond to your request in accordance with applicable law.

Please note that if you do not consent to the collection or processing of the personal information requested or withdraw your consent to its processing for the purposes requested, you may not be able to access or use the services for which you have requested the information.

Cookie etc.

To learn more about how we use and your choices regarding these tracking technologies, please see our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, due to the inherent risks involved, we cannot guarantee absolute security and therefore we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Complaints / Data Protection Officer:
If you have any questions or concerns about the processing of your information available with us, you may email our Data Protection Officer at Perfect Companion Group LTD, 169, Mu 16, Bang Sao Thong Sub-district Bang Sao Thong District, email: info@refinepetfoods.com.Provvederemo to resolve your concerns in accordance with applicable laws.

Informativa sulla privacy generata con CookieYes.